Measuring Performance of BAZNAS South Tanggerang Using Balanced Scorecard Method

Abstract

The performance improvement of zakat institutions might be escalate and reach potency of zakat in Indonesia. This research aims to measure performance of zakat institutions in Baznas South Tangerang using a Balanced Scorecard. The research method use qualitative method through indepth interviews and questionnaires to informant. Secondary data also gather for employee data, muzakki and financial statements. The balance scorecard analyze the performance of zakat institutions using balanced scorecards in the perspectives of financial, customer, internal, and growth. The result of study show that; First, the financial perspective shows good results because there was an increase in the collection and distribution of zakat funds in from 2018 to 2020. Secondly, the overall customer perspective shows good results because the increasing number and satisfaction of muzakki. Third, the internal perspective shows good results because the programs have realized and the fundraising management has raised zakat fund. Fourth, the growth and learning perspective shows good results since digitalization transformation and employee training have realized. However, the training program still incidental rather than scheduled.