Volunteer Role Of Rumah Relawan Muda Towards The Amil Zakat Institution Program Rumah Amal Salman

Abstract

This study aims to analyze the role of Rumah Relawan Muda (RRM) volunteers in supporting the utilization program of Lembaga Amil Zakat Rumah Amal Salman. The importance of this research is to add insight into the role of “Rumah Relawan Muda” volunteers and contribute to maximizing the potential of volunteers in supporting social programs. A mixed method approach was used, with quantitative data from 96 respondents, the sample consisted of 46 volunteers, 3 organization staff, and 47 beneficiaries and qualitative interviews to gain in-depth insights. The results showed that program organizational quality variables had the most significant influence on perceived program impact, followed by communication effectiveness, while volunteer contributions and organizational support systems had less influence. These findings confirm the importance of good internal management to support program sustainability. This study recommends improving internal communication, optimizing organizational support, as well as developing volunteer programs to attract more participation from the younger generation.